Capabilities
What Maya does for your business
Resolves all inbound support emails with contextual, on-brand replies
Processes returns and refund requests end-to-end via Shopify
Troubleshoots product and service issues using your knowledge base
Updates Zendesk, Freshdesk, or HubSpot Service Hub after every interaction
Escalates complex cases to your team with a full diagnostic summary
Collects CSAT scores and NPS via post-resolution survey sequences
Responds fluently in 10+ languages without extra configuration
Detects frustrated or at-risk customers and prioritises them automatically
Timeline
In your first week
Day 1
Setup & configuration
Connected to your tools, trained on your business
Day 2–3
First outputs
94% tickets resolved without escalation
Day 5–7
Full operation
Weekly report delivered. Operating at full pace.
Skills
Capabilities
Email Support AutomationReturns & Refunds ProcessingZendesk TicketingFreshdesk IntegrationHubSpot Service HubShopify Order ManagementEscalation RoutingCSAT & NPS CollectionMulti-language SupportSentiment Detection
Start date
ImmediateResponse time
< 2 minutesAvailability
24/7 — 365 days/yearSetup time
24–48 hoursContract type
Monthly — cancel anytimeReporting
Weekly summary + live dashboardHire Maya
Monthly retainer
$1,500/mo
One-time setup$2,500
No interview required
Active within 24–48 hours
Cancel any month
14-day money-back guarantee
Weekly reports + live dashboard
Active within 24–48 hours of confirmation.
31 businesses currently running Maya
The team